Frequently Asked Questions

All of our stores are open from 10:00 a.m. ET until 9:00 p.m. ET Monday through Saturday, and 11:00 a.m. ET until 8:00 p.m. ET on Sundays. Holiday hours may vary.

You can see all of our local Michigan store locations at this link.

All of the details of our return policy can be found at this link.

You can find the tool to look up your order information at this link.

You can track your delivery at this link.

We offer 2 different types of free delivery (in our regular delivery area): Doorstep and White Glove. Free Doorstep Delivery is available Monday through Friday on in-stock merchandise. If you purchase a mattress over $699, your entire order qualifies for Free White Glove Delivery any day of the week (including Same Day). Orders qualifying for same day delivery can be delivered that evening. To see your delivery options, please enter your zip code at this link.

These items do not qualify for Doorstep Delivery: Floor Sample Items La-Z-Boy chairs that require swivel bases Adjutable power bases Any order above $3,000 The Moto Maverick collection Design Studio items

No, Gardner White does not sell appliances.

No, they do not automatically come with a bedframe. We do sell them, however, and depending on what you need for your bed you may need to purchase one.

Our expansive delivery coverage extends throughout Michigan, ensuring convenient access to our services. We offer deliveries to our regular delivery area every day of the week, providing flexibility to accommodate your schedule. Additionally, we also serve select areas on specific days of the week, ensuring that all customers can receive our reliable delivery service. Use the tool on this page to find out if you are within our delivery area.

For customers residing outside of the Gardner-White delivery area who wish to purchase items from our warehouse, we offer the option of shipping through a trusted third-party home delivery carrier such as UPS or FedEx. The shipping cost is calculated based on the weight and dimensions of your selected items. It's important to note that delivery in this case is limited to curbside service only. For further details and inquiries, kindly reach out to us at weborders@gardner-white.com.

Yes, for any furniture that is delivered out of our warehouse. However, online exclusive items which are marked as "free shipping" are sent directly from the manufacturer so you may need to assemble those yourself.

Delivery fees depend on what items are being delivered and your delivery address. For full information, please see our delivery page.

If you have an open order you can look it up on this page to see if your items are back in stock. However, if you want to place an order for an item that was previously out of stock, you can call our team at 248-481-2208, or email them at weborders@gardner-white.com.

Please email weborders@gardner-white.com to have your information removed from our system.

If it is the day of your delivery, you can track your truck from this page. However, on any other day we cannot predict the time frame due to the varying deliveries also taking place. You will for sure be notified on the day of your delivery what time frame to expect our team to arrive.

Fill out the information on this page and a service representative will contact you.

Go to this page to log into your account to make payments.

If you purchased from one of the local Gardner White stores you'll have to return there to process a cancellation. However, if you purchased online from our website, you'll have to call 248-481-2208 to process a cancellation.

You can request an increase from Synchrony by calling (800) 333-1082, or go their website: https://www.mysynchrony.com/cmp-index.html

Yes, we do! Gardner White works with several partners to offer the best financing options available. You can see if you prequalify for the Gardner White Credit Card on this page.

You can reach our main customer service team at (586) 774-8853.

You can manage your GW credit card account on this page.

For our full return policy, please visit this page. Items that are non-refundable include bedding, special orders, floor samples, delivery charges, as-is merchandise, wood care, mattress protection, fabric protection and leather protection.

Clearance items are already marked at the best price available and are therefore not eligible for additional sale discounts.

Visit the location from which you purchased and speak to a customer service team member in order to claim your gift.

Please see your local store for details or for online orders please call 248-481-2208

There are several standard model sizes - California King, King, Queen, Full, Twin XL, & Twin. All of those are broken down in our Mattress Buying Guide article.

Yes, we will! We offer a furniture haul away service which costs $99.99 per piece.

Yes, we will! It's priced at $49.99 for the first piece and $24.99 for each additional piece moved.

Unlimited, you can make as many claims as you need to during that 4-year period.

Yes, we offer our Epic Pay through American First Finance.

Our Best Sleep Guarantee states that we guarantee that you will enjoy sleeping on your new mattress. For more details, read the full Best Sleep Guarantee here.

Yes, we can. Please contact our Service & Warranty Dept at 248-481-5313 or email them at ce@gardner-white.com.

Yes, you can request a delivery date past 7 days, although due to warehouse capacity, the ordered items will be subject to availability 7 days prior to the requested delivery date.

Yes, polyester is more durable and long-lasting than fabrics like cotton. The fibers in polyester are strong and resistant to tearing, stretching, and pilling. Additionally, polyester is less prone to shrinkage and fraying, allowing it to retain its shape and appearance over time.